Shubert Reviews
Shubert has an overall rating of 4.0 based on 26 reviews. Customer feedback on Shubert is mixed: Shubert reviewers highlight positive aspects like user-friendly interface, wide selection of shows, competitive pricing, excellent customer service, which strongly appeal to theater enthusiasts, casual moviegoers, families looking for entertainment, tourists visiting major cities. However, Shubert is often criticized for its limited seating options, occasional technical issues, higher fees for certain events, lack of mobile app.
26 reviews
5 Stars
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4 Stars
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How would you rate Shubert?
All Shubert Reviews (26)
nathanfaltus7087
May 25, 2026
"Not many show dates available"
I checked hoping to find a decent selection of shows, but there really weren’t many dates open. It was disappointing, and I’m tired of getting the same canned apology whenever something like this comes up. I’d rather just see more options available.
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hello_annie494
May 23, 2026
"Had to chase updates after booking"
I booked tickets through shubert.com, and the actual checkout part was fine, but after that the communication was frustrating. I kept checking my email and account because updates were either slow or not very clear, and after a while it started to feel like I was begging just to know what was going on.
When I reached out with a question, the response took longer than I expected, which added to the resentment a bit because nothing about this should’ve been that stressful. The tickets worked out, so it wasn’t a total disaster, but the lack of communication really took away from the experience. 2 stars
When I reached out with a question, the response took longer than I expected, which added to the resentment a bit because nothing about this should’ve been that stressful. The tickets worked out, so it wasn’t a total disaster, but the lack of communication really took away from the experience. 2 stars
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ernestine1997
May 20, 2026
"Pretty easy way to get my tickets"
I bought my tickets on shubert.com and it was painless. The seating chart came up without any issues, and I could actually see the prices clearly, which made picking seats a lot easier.
Checkout was quick, and the confirmation email showed up right away. I appreciated not having to click through a million extra steps or deal with anything confusing, because if it had turned into a hassle I probably would’ve just gone somewhere else for tickets.
The only thing was I had to stop and double-check the date before I paid, but that was more on me than the site. Overall, it was a good experience and I’d use it again.
Checkout was quick, and the confirmation email showed up right away. I appreciated not having to click through a million extra steps or deal with anything confusing, because if it had turned into a hassle I probably would’ve just gone somewhere else for tickets.
The only thing was I had to stop and double-check the date before I paid, but that was more on me than the site. Overall, it was a good experience and I’d use it again.
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JaniceOrtega_23
May 07, 2026
"Seems like a reliable site"
I’ve used shubert.com a couple of times to look up tickets and show details, and from my experience it seems like the kind of site you can generally trust. Everything looked legitimate and matched what I was expecting. The layout isn’t always the quickest to navigate, but I didn’t notice anything weird or sketchy. I’d use it again
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alex_Hill96
April 27, 2026
"Prices seemed clear from the start"
I liked that Shubert showed the prices upfront, at least from what I could tell, and I didn’t feel like there were any surprise charges waiting for me at checkout. The fees were easy to spot too, which made the whole thing less stressful. Simple process overall, and I appreciated that...
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robert-Bradley
April 05, 2026
"Pretty good sound overall"
The sound is nice overall. I’m happy with it, but it does feel a bit pricey for what you get.
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john_Simpson84
March 24, 2026
"I’ll admit, I wasn’t expecting much..."
I’ll admit, I wasn’t expecting much, but updating my account was actually straightforward. I didn’t run into any issues, which was a nice change.
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hello_lucille455
March 20, 2026
"Quick and clear confirmation"
I was in a bit of a rush, so I really appreciated getting the confirmation right away. It had all the important stuff laid out clearly, like the seats, date, and price. I didn’t have to second-guess anything, which made the whole thing super easy
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Haywood.turner
March 19, 2026
"Seat view was pretty much spot on"
I checked the view from my seats before booking, and it ended up being about exactly what I saw online. It made picking tickets way easier, and I felt good about where we ended up sitting. No complaints at all
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james2001
March 12, 2026
"My mobile tickets worked fine"
I used shubert.com for my mobile tickets it was smooth for me. I did have to poke around my account for a minute before I found them, which was a little annoying, but once I got to the door, the scan worked without any trouble. I didn’t really run into any major issues, so I’d use it again.
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kathy1979
March 09, 2026
"Staff were really helpful"
Uh, the staff were really helpful today and made everything easy for me. I appreciated the good help.
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KimNolan_91
March 09, 2026
"I tried paying twice and it..."
I tried paying twice and it just kept loading forever... It finally went through in the end, but it was annoying and not super clear what was happening.
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robertwannamaker0723
March 07, 2026
"I bought my tickets on shubert.com pretty..."
I bought my tickets on shubert.com close to the show date, so I remember being a little worried they might not come through in time. But the delivery email showed up quicker than I expected, and the tickets scanned perfectly at the theater. From what I remember, the whole thing was straightforward—no delays, no having to contact support, nothing stressful. I’d use it again.
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NolaDawson
March 02, 2026
"Really easy for my mom to get around"
Took my mom here and it was a lot smoother than I expected. The ramps were easy to use, the seats were simple to get to, and the staff jumped in quickly when we needed help. Little things like getting through the entrance, finding where to sit, moving around without feeling rushed, and having someone point us in the right direction made a big difference. My mom didn’t have to struggle with steps, tight spaces, confusing paths, or waiting around for assistance, so the whole visit felt stress-free.
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hello_william549
February 23, 2026
"I found a promo code that knocked..."
I found a promo code that knocked a bit off my ticket price. It wasn’t a massive discount or anything, but any savings helps. The site was easy enough to use and worked without any issues, so I’d definitely check it again before buying tickets next time.
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JessieRainey_49
February 23, 2026
"Easy enough to use, but the refund policy is frustrating"
Buying tickets on shubert.com was painless, so I’ll give them that. The site worked fine and I didn’t run into any major issues checking out. But wow, the refund rules are kind of a headache, and it feels like you really have to commit the second you click buy.
I know theater tickets usually come with strict policies, but life happens, you know? Plans change, people get sick, stuff comes up. I just wish there was a little more flexibility instead of making it feel like you’re completely stuck. Not the worst experience ever, but definitely annoying.
I know theater tickets usually come with strict policies, but life happens, you know? Plans change, people get sick, stuff comes up. I just wish there was a little more flexibility instead of making it feel like you’re completely stuck. Not the worst experience ever, but definitely annoying.
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amanda_Hiers73
February 15, 2026
"Pretty easy to pick my seats"
Picking seats on shubert.com was simple overall. The seat map loaded fine, and I liked that I could see the prices without having to click around a ton. It did take me a min to figure out the view thing, but once I got past that, checkout was smooth. I'd use it again
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hello_david290
January 30, 2026
"Getting in was confusing"
The entry process was kind of a mess. The security line moved really slowly, and it wasn’t clear where we were supposed to go. To make it more confusing, the email said one thing but the staff seemed to be directing people another way. Bag check felt rushed too, so it wasn’t the best start before the show.
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MarshallPapenfuss_87
January 23, 2026
"Fees were clear, but still disappointing"
I bought tickets on shubert.com, and I’ll give them credit for showing the service fees before checkout. There wasn’t any last-minute shock, which I appreciated, but I was still a little disappointed to see the extra charges added on at all.
The process was quick and the fees weren’t as ridiculous as some other ticket sites, but it still took some of the excitement out of buying the tickets. I’d probably use it again, but I can’t say I felt great about paying more than the ticket price.
The process was quick and the fees weren’t as ridiculous as some other ticket sites, but it still took some of the excitement out of buying the tickets. I’d probably use it again, but I can’t say I felt great about paying more than the ticket price.
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hello_clyde867
January 22, 2026
"Exchange worked, but I wouldn’t count on it being easy"
I had to exchange my tickets and it did go through, so I can’t really complain too much. That said, the policy felt a little strict, and I was definitely worried about getting stuck with the wrong tickets or paying extra fees. It’s not a terrible process, but if your plans might change, I’d be careful and read the rules closely first. I just wish there was a bit more flexibility without so much hassle.
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